Support
Need help, want to report a problem or a user, or have an idea? Email support@kupon-app.com and we'll get back to you.
Frequently asked questions
How do I add a friend?
Open the Friends tab, tap the add-friend button, and search for their exact username or email address. They will get a friend request to accept.
How do I send a Kupon?
Tap Create, choose a friend, give it a title (or pick an idea), and tap Send. You can schedule it for a later date, like a birthday, and set an expiry date.
Can I send a Kupon to someone who isn’t on Kupon yet?
Yes. On Create, tap the friend field and choose “Share as a link”, then send the link any way you like. The first person to open it in the app claims the Kupon, and you become friends. Unclaimed links are listed on the Sent tab, where you can share them again or cancel them.
How do I block or report someone?
Open their profile from the Friends tab (or open a Kupon they sent you) and tap the ••• button. Blocking removes them from your friends and stops their requests; they are not told. Reports come to us privately and we review them within 24 hours. You can unblock people under Account → Blocked.
What happens when I redeem a Kupon?
It moves to your past Kupons and the sender gets a notification, so they know it's time to make good on it.
What happens when a Kupon expires?
After its expiry date it moves to past Kupons for both of you and can no longer be redeemed.
I’m not getting notifications.
Check that notifications are allowed for Kupon in your phone’s Settings, then sign out and back in so the app can register your device again.
How do I delete my account?
In the app go to Account → Delete account. This permanently deletes your profile, friends and the Kupons you received. See our Privacy Policy for details.
Does Kupon handle money?
No. Kupons are friendly IOUs between people who know each other. Kupon never processes payments.